We went for brunch and got the steak, eggs and unlimited prosecco deal, which seemed to be good value at £15. The steak was of poor quality, tough, chewy and gristly; and of the 3 steaks at the table not one was cooked how we had requested it. To be fair this is the cheapest steak on the menu, however I have had excellent steak at a similar price point at Sophie’s steak house in Fulham, whose steak and eggs are £15.95. When we complained to the manager, she was quite defensive but eventually she agreed to remove the steaks from the bill after blaming their supplier for poor produce stating that they had sent them “a bad batch”. We do think that if you are a steakhouse your reputation rests on the quality of your meat and there shouldn’t be bad batches, after all they don’t reduce the prices depending on the batch.
We were asked by the manager to hold off reviewing the brunch experience until we visited them again to try their a la carte menu. We agreed, as we had heard some positive points about the restaurant from others and decided to give them the benefit of a second visit.
We returned to try items from their a la carte menu. We were too put off by our previous experience to try the steaks again so we went for fish. The blackened fish sandwich is decent with nice Cajun style spicing.The lobster was fine although they brought it with Thermidor sauce rather than the requested garlic butter. It’s £25 for a half lobster and I think for that price I would rather go to Burger and Lobster and get a whole one for £20. The chips were good, chunky and with the skin on. After that we got dessert and I ordered the rhubarb fool. What arrived was jelly topped with a mountain of whipped cream. I was expecting tart chunks of poached rhubarb to balance out the richness of the cream and sweet jelly couldn’t fulfill that function even if I could reach it under all the cream. After the second spoonful I started to feel sick so I gave up. However the sticky toffee pudding was good with none of the burnt aftertaste that you can sometimes get. We got a different manager (Karim, a senior manager?) second time around who was much nicer and agreed to remove the rhubarb fool from the bill even though the waitress had already cleared my virtually untouched dessert.
Overall, not too impressed with a place that should have good produce as it’s opposite Smithfields market, and some dishes are over-priced for the quality of what you get.
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